Frequently Asked Questions

How do I know my order is placed?
Immediately after you place your order, and payment has been confirmed, we will send you an email confirming receipt of your order.

How will I know when my order has been despatched?
When your order has been completed and despatched, we will send you an email.

What methods of payments do you accept?
We accept Visa, VisaDebit, Visa Electron, Mastercard, Maestro & Solo.

I am uncomfortable using my credit card for internet purchases, what are my options?
Just give us a call and we can take your payment details over the phone.

Are there any other payment options?
Yes. We will accept cheques made to Prestige Trophies Ltd. All orders paid by cheque will not be considered placed until the cheque has been cleared by the bank.

Where do I enter my engraving information?
When selecting a trophy you will see a box underneath to tick if you require engraving. You will then be asked what font you require. Under this is a box for you to give us your engraving instructions.

How much engraving can I put on my award?
This depends on the product picked. Each item has a maximum number of lines available. Twenty to twenty-five letters per line and three lines are suggested for most products. You may use a logo or artwork in place of one or more lines of engraving, for a price please give us a call. We will advise you if your request exceeds the available space.

How long will my order take to process?
Our goal is to have your order processed and shipped as soon as possible. As a general rule this is between 5 to 7 days.

What if my order is delayed, lost or damaged when shipped?
While we are not responsible for delays or damage caused by the carrier, your satisfaction is our primary concern. If you have any problems, please contact us; we will do everything possible to correct the situation.

Can I return items for a refund?
To return merchandise for refund or replacement, written permission must be obtained in advance. Any product where the engraving has been supplied directly onto the item cannot be returned or refunded. Returned merchandise is subject to a 25% restocking charge and an engraving fee if applicable. All carriage incurred in returning the goods will be deducted from your refund. For a refund to be allowed all goods must be returned in their original state as supplied, including packaging.

What if I receive an incorrect order?
In the event that there is a problem with your order, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.

How do I send you my company or club logo?
Contact us for advice.

Any further questions?
E-mail us at sales@prestigetrophies.co.uk or call 0845 230 3812 we usually available 6 Days a week from 9.00am to 5.30pm. If you get the answering machine, leave a message and we'll get back to you.